Sagapic sells digital reading. There is nothing to ship and nothing to return, so this policy is about access and billing.
Cancel at any time from your account. Cancellation stops the next renewal; it does not end the period you have already paid for, and you keep full access until that period ends. We do not charge a cancellation fee.
If you were charged for a renewal you did not intend and have read nothing in that billing period, write to us within 7 days of the charge and we will refund it in full.
Once a billing period has been used — chapters opened, narration played — that period is not refundable, because the content has been delivered.
Buying a series outright is permanent and does not end when a subscription does. If a purchase fails to unlock, or unlocks the wrong series, we refund it in full — there is no time limit on a purchase that did not deliver what it promised.
A payment taken twice, or taken without access being granted, is refunded in full as soon as we can confirm it. You do not need to argue the case; the payment record is enough.
Email vj@sagapic.com from the address on the account, with the date and amount. We reply within 3 business days. Approved refunds are returned to the original payment method within 5–7 business days; the time it then takes to appear on a statement is set by your bank or card issuer, not by us.
Readers in India are billed in INR and readers elsewhere in USD. The price shown at checkout is the price charged; we do not add fees at the end.